Refund policy
Returns & Refunds
Every item is made to order. We hold no stock and nothing is pre-printed, so please choose carefully. Detailed size charts are on every product page. If you are unsure, email shop@sadieslore.com before you order and we will help you pick.
Changed your mind
Because we make your item to order, we cannot support returns. If you no longer want an item, or the size or colour you selected is not what you hoped for, we cannot offer a refund, return or exchange. This covers the size not fitting you and the colour not suiting you.
This is different from us sending you the wrong item. If what arrived does not match your order confirmation, that is our mistake and it is covered below.
We do not do exchanges of any kind. There is no stock to swap from, so a different size means a new item printed from scratch.
Everything we do is about reducing waste. If an item is not right for you, gift it to someone who will love it, or donate it to a charity shop. Every mistake can be a surprise for someone else.
One exception applies by law: if you live in the European Union, the European Economic Area or the United Kingdom, see Cancelling within 14 days below.
Arrived with an issue
If your item arrives with any of the following, email shop@sadieslore.com and we will print and ship you a replacement free of charge. You pay nothing and you do not need to send the original back. If we cannot reprint the item, we refund you in full instead.
- Torn or damaged fabric
- Stains or marks
- A print error or print quality problem
- An item in a different size or colour from the one on your order confirmation
- A different design from the one you ordered
- An item that is lost in transit and never arrives
Contact us within 30 days of delivery, or within 45 days of your order date if the item never arrived. Send us your order number, a clear photo of the problem, and a photo of the item with its tags and packaging. If the size is wrong, please include a photo of the size label inside the neck so we can see what was printed for you.
Important. We cannot replace items that have been torn, stained, shrunk, stretched or otherwise damaged after they have been worn or washed. Please wash inside out, cold, and do not tumble dry the print.
Cancelling within 14 days — EU, EEA and United Kingdom only
This section applies only if you live in the European Union, the European Economic Area (Norway, Iceland and Liechtenstein) or the United Kingdom. It does not apply to Switzerland, the United States, Canada, Australia or anywhere else.
You have 14 days from the day you receive your order to cancel it. If your order arrives in more than one parcel, the 14 days start when you receive the last one.
Tell us in writing first. Email shop@sadieslore.com with your order number and full name before the 14 days are over. You can use the form at the bottom of this page. Sending the goods back on its own is not enough.
Then send the goods back within 14 days. We will reply with our return address.
You arrange and pay the return postage. We do not provide prepaid labels and we do not collect parcels. Our return address is in the Netherlands. Please check the price with your post office first — this usually costs between 10 and 20 euro.
Use a tracked service and keep your proof of postage. You are responsible for the parcel until it reaches us. If you cannot show that you sent the goods back, we cannot refund you.
Condition. You may inspect the item the way you would in a shop. Items returned worn outside the house, washed, stained, altered, or carrying smells such as perfume, smoke or deodorant will be refunded at a reduced amount. Keep the tags attached and keep the original packaging.
What we refund. The price of the goods, plus the cost of our cheapest standard delivery option. If you paid for faster delivery we refund only the standard rate. We do not refund the cost of sending the goods back to us.
We refund within 14 days of receiving the goods back, or within 14 days of you showing proof that you sent them, whichever comes first, to the payment method you used.
Cancelling before your order is made
Anywhere in the world you can cancel within 2 hours of placing your order, at no cost, as long as production has not started. Email us as soon as you can. After that your item is already being printed.
Late or missing refunds
Refunds usually appear within 5 to 10 business days. If it has been longer, check with your bank or card provider first, then email shop@sadieslore.com.
Cancellation form — EU, EEA and UK
You do not have to use this. An email with the same information is fine.
To: Sadie's Lore, shop@sadieslore.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on: ______ / Received on: ______
Order number: ______
Name of consumer: ______
Address of consumer: ______
Date: ______
Who we are
Sadie's Lore is operated by Banrisk, a business registered in the Netherlands.
Chamber of Commerce (KvK) number: 87513668
VAT number: NL004428573B22
Contact: shop@sadieslore.com
Nothing in this policy affects your statutory rights.